SIMON: Skybridge’s proven installation and management system

SIMON (Skybridge Information Management Online Network) enables you to outsource your installation, maintenance and logistics requirements to us, with confidence. SIMON is our online system that automates installation or maintenance service requests from you and transfers the necessary information to our field technicians.

SIMON is used to manage over 5,000 field activities per month throughout Australia.

The advantage of SIMON is that it encompasses Skybridge’s proven installation and maintenance management practices to not only provide automated job allocation and logistics management but also performance measurement against KPI and quality assurance tracking.

As a result, SIMON makes your business more competitive through:

Cost reductions through allocating jobs to the closest suitable technician.
Increased efficiency through automated customer installation appointments via SMS and email.
Improved communication efficiencies through elimination of paper and manual handling.
Monitoring performance against KPIs, with alerts as required.
Increased job status visibility through SIMON’s real-time, on-line interface.

The performance of each technician is measured against your targets. This performance is viewable at any time by our clients.

Integrate SIMON into your CRM to reap it's full benefits

SIMON has been designed so that it can be integrated into your CRM system to provide automated job entry and status information. This enables you to reduce the amount of paperwork/double handling of information in your business and provides you with ready access to the latest information on your jobs

Our techs upload pictures and site surveys to give you a complete picture of the job and record of the work that was performed.