Back in the 1990s, the satellite broadcast industry was being poorly serviced, particularly in high needs areas such as regional and remote areas of Australia. With a few dedicated installation Contractors located through outback Queensland, Skybridge was open for business with a focus on safety, process management, visibility and quality control.
Skybridge grew quickly as clients realised they could focus on their core business, safe in the knowledge that complex logistical and operation issues were being professionally managed for them.
Skybridge soon became the preeminent provider of satellite broadband services in Australia, instrumental in providing broadband to the 2% of Australians who could not access terrestrial services.
The Australian Broadband Guarantee years
By 2007, Skybridge had grown to delivering 2000 installations per month and was responsible for rolling out over 90% of broadband satellite installations under the Australian Broadband Guarantee program.
Concurrently, Skybridge became the preferred commercial provider of services to Optus, and also provided services to Foxtel, Woolworths, IBM, NAB, 3M and other corporations that all required consistent services to regional branches regardless of geographic location.
Digital Switchover and First Release Satellite Service
In 2010 we were appointed to deliver the Digital Switchover Program on behalf of the Department of Broadband, Communications and the Digital Economy (A Federal Government initiative).
The following year, we were also appointed as the exclusive provider of VSAT installation services on behalf of nbn. We have successfully completed over 250,000 installations on behalf of these two programs across metropolitan, regional and highly remote areas of Australia.
First Release Satellite Service had the highest customer satisfaction rating across any of nbn’s programs at the time of its delivery.
The diversification years
While still delivering satellite installation programs on behalf of nbn, Skybridge has diversified into delivering field services in other sectors including fixed wireless, telecommunications, energy services and devices. Skybridge now works for a broad range of clients to bring technology solutions into communities across Australia. Services being delivered by Skybridge include:
- Fixed wireless installations in outer metro and regional centres
- Construction of fibre lead in cabling into multi-dwelling and single dwelling units
- HFC survey and design
- Solar and battery storage installations across residential and commercial sectors
- Medical alarm changeovers
Awards and Innovation
Skybridge has been recognised for its innovative approach to business by receiving a number of prestigious awards including being nominated as a finalist for the 2008 and 2012 Telstra Business Awards, a Fastest Growing Private Business finalist in the ANZ Private Business Awards in 2009, and September 2009 also saw Skybridge ranked 9th in the BRW Fast 100 Companies. We have also been awarded one of BRW’s Australia’s Top 5 most innovative companies.
One of the key drivers of Skybridge’s success has been the introduction of the Skybridge Information Management Online Network (SIMON). SIMON is a fully integrated, online installation and maintenance management system which streamlines the interaction amongst stakeholders, as well as providing the overarching management control over all activities including WHS compliance management, job provisioning, logistics, quality assurance.
Utilising the skilled workforce, expertise and systems that were developed over two decades, Skybridge is set to continue delivering its mission of creating better communities well into the future.