Case studies

Delivering with
efficiency and success

Case Studies

For two decades, Skybridge has been the industry’s innovator and has successfully delivered almost 1,000,000 field services across multiple industries in Australia. Below we provide a selection of recent program case studies.

Case study: Survey, Design, Build of FTTP for Multi-Dwelling Units

  • 3,000+ End User Premise services connected per month
  • Service expansion into three regions, VIC, NSW and NT

Case study: HFC Survey and Design

  • 8,000+ End user Premise survey and design per month
  • Service expansion into four regions: VIC, NSW, QLD & SA
  • Largest provider of Survey and Design services for HFC program (MDUs)

Case study: Construction of Lead In Connections

  • Delivery partnership with distribution network service provider
  • 2,500+ End User Premises connected per month
  • Delivery of services both in both metro and regional South Australia

Case study: nbn – Long Term Satellite Service

  • National program covering 100% of regional, rural and remote Australia (including off-shore islands)
  • Unique scheduling model to accommodate nature of remote work and tight service levels
  • Installation and maintenance services
  • Multiple technologies delivered
  • Awarded additional 45% of workshare over engagement

Case study: Digital Switchover Program

  • Over 150,000 customers serviced across 11 separate contracts on behalf of Commonwealth Government
  • Delivery areas included very remote indigenous communities with complex logistical issues
  • Delivered successful outcomes for our client

Case study: Solar installation program

  • Reengineered customer experience on behalf of Australian energy retailer
  • Improved Net Promoter Score from -28 to +30 within 2 months of engagement
  • Reduced delivery time to 12 days
  • Capacity to manage variable seasonal demand
  • Also delivering battery storage installation program

Case study: National Battery Rollout Program

  • Contracted to deliver battery installation services on behalf of prominent battery manufacturer/retailer
  • End to end service delivery program including customer care, grid approval, installation, commissioning and aftercare
  • Established network of battery installation specialists to deliver program

Case study: Medical Alarm Subsidy Scheme

  • Delivering program on behalf of 15 service providers
  • Volumes exceed 6000 installations per month
  • Intensely scrutinised program due to life-critical nature of service
  • Achieved highest score for Business Process Excellence across any nbn program
  • 98% Customer satisfaction rating

Case study: Vehicle Telematics Installation program

  • Established national network of vehicle accessory installers to support program
  • Worked closely with fleet customers to schedule installations within vehicle down-time
  • Supported highly configurable installation options